Check out some of our frequently asked questions to see if they answer some of the questions you may currently have:
What method do you use for cleaning?
All Fresh Carpet Cleaners use a method that most "carpet manufacturers recommend." That method is hot water extraction. Natural fibers are cleaned with hot water extraction but at a lower temperature to prevent shrinkage. With the hot water extraction method, a cleaning solution is typically applied first to break up and loosen soil. Then hot water is sprayed onto the fibers and immediately extracted, flushing the fibers clean. According to the top leaders in the carpet cleaning industry, this is the most effective cleaning method.
Do I need to vacuum before the crew arrives?
Yes, we highly recommend that you vacuum at least one day before or the day that the crew will arrive for the cleaning. Vacuum cleaning your home or business regularly is essential for good health; the ultimate goal of vacuuming is to safeguard your health. Did you know that humans shed over 1 million skin cells per hour? These dead skin cells mingle with airborne dust (soil particles) and accumulate in carpets, rugs, and furniture. They provide a great developing environment for dust mites and other dangerous microorganisms. So when you do not vacuum regularly, the tiny microbes are constantly floating around from you walking on the soiled carpet or sitting on your soiled furniture, which can cause a lot of serious problems for humans, especially small babies because they are closer to the floor, people with asthma and inhalant-related allergies, and also the elderly.
What do you consider as an area?
Typically, an area is a room that is up to 300 square feet (that is 15 x 20 or approximately the size of a two-car garage). Living room/dining room combos are considered two areas. Any area over 300 square feet but less than 600 square feet is priced as two areas. Non-standard areas (baths, halls, landings, walk-in-closets, etc.) are priced separately from the standard areas, usually at a lesser price. Please know that these room sizes may vary by location.
How long will it take to clean my carpets?
On average, it will take approximately 20 minutes per room. This time can vary greatly depending on the amount of furniture to be moved, how soiled the carpet is, and any necessary spot removal treatments.
Do you move furniture?
Yes. There is no charge to move furniture. We are professionally trained to move your furniture. After the cleaning is completed, we will return it to its rightful place on protective padding as needed. We do suggest you remove items off of your furniture like electronics, plants, lamps and knick-knacks. We will move most furniture that can be safely moved. There are several items we will not move, including: pianos, electronics, china cabinets, beds, dressers with mirrors, pool tables, etc.
How long will it take the carpet to dry?
Dry time is affected by humidity, temperature and air flow to the area. It can take anywhere between 8-24 hours for the carpet to completely dry, depending on the aforementioned variables. Using fans in any rooms cleaned and turning your air conditioning or heating system on, depending on the time of year, can help accelerate drying time. Be sure to leave the protective blocks under furniture legs and any paper used with upholstered items in place until the carpet and/or furniture is completely dry to avoid any color transfer. You may walk on your carpet immediately after cleaning, but avoid wearing street shoes, as they may re-soil your carpet. We suggest wearing clean rubber soled shoes. Be especially careful when walking from damp, carpeted areas on to non-carpeted areas to avoid slipping.
I have heard that cleaning my carpet makes it soil faster. Is this true?
The problem results from residues being left in the carpet which attract dirt. Usually this is caused by the use of soap in the cleaning process that hasn’t been rinsed out completely. Our specially formulated solution and hot water extraction cleaning process leaves little to no residue behind to attract dirt.
I have had my carpet cleaned, but the spots have reappeared. What should I do?
Although most spots that are removed from carpet do not reappear, some substances in carpet backing may wick to the surface after cleaning. If this happens, please give us a call as soon as possible.
Do you guarantee removal of all spots or stains in the carpet?
We cannot guarantee that we will remove all spots or stains. There are substances that can permanently discolor the carpet fibers. The age of the carpet and the type of carpet fibers also plays a factor in this. The technician will try to determine if this is the case prior to cleaning, but they are not always able to determine this before trying to remove the spots.
After my carpet was cleaned, it had bubbles or ripples in the carpet. What caused this?
As the carpet dries, these bubbles or ripples should start to lay flat again. Once it is dry, they should be virtually unnoticeable. This is usually a sign that the carpet was in need of re-stretching prior to the cleaning. If these ripples do not go away after it is completely dry, please contact us as soon as possible.
Will carpet cleaning get rid of fleas in my carpet?
We cannot guarantee that the cleaning will get rid of all the fleas. We usually recommend that the customer kill the adult fleas first by whichever method they prefer. This is something that a professional exterminator might be able to help with. Please keep in mind that the carpet is not the only place fleas will lay eggs. You might consider having your upholstery treated and cleaned as well as any area rugs or pet beds since fleas can invade these areas too.
Why do your prices vary from other carpet cleaners?
When comparing prices, make sure you ask a lot of questions, and please keep a few things in mind. Our price includes treating for spots, moving furniture, and a 10-day satisfaction policy. There are no hidden fees or additional charges. Also, we never sub-contact, so our technicians are always background checked, drug tested and properly trained employees. This is what allows us to stand behind the quality of all of our work.
How do you guarantee customer satisfaction?
We are happy to work with you to correct any situation that may arise. In some cases, this can mean spot cleaning specific areas of concern or even completely re-cleaning the area in question. In the end, we’re not satisfied until you are!